Columns 2003

I’ve written about the lack of service provided to customers by American businesses before. But every once in a while, a business will do something so egregious that it deserves special notice. There always seems to be some big corporation that thinks it can go one better than its rival in extending its middle finger of courtesy to its customers.

So what has started my ranting this year? Well, it’s based on my perception of how major businesses in this state, and probably in the rest of the country, treat customers who make the mistake of being loyal to them. 

A couple of week ago, I wrote a column about the cost of Fetal Alcohol Spectrum Disorder to our society and to the children involved.  The column spoke about the damage done by a mother’s drinking during pregnancy.

I got a very interesting e-mail soon after that column ran asking why the father was not mentioned at all in it.  The writer wanted to know where the father was and why society was not holding him as responsible as the mother, why society was not blaming and shaming him the way a mother is.

The writer asks very good questions

Getting a tricycle this summer was probably one of the best things I’d done for my health since discovering Rolfing.  For some reason, even on days when I’m feeling particularly lazy about walking, I’m more than willing to go for a bike ride.

So all summer I rode my trike through my woodsy neighborhood, learning which house had loose dogs, which house had friendly people, which house was for sale or getting a new driveway or using the same lawn service as I was.  Probably by the end of the summer, I knew the houses on my route better than

Here’s a scary statistic to cogitate on with your morning coffee.  A child born with Fetal Alcohol Syndrome Disorder (FASD) will cost society approximately $1.2 million over the cost of his or her lifetime.  That’s $1.2 million per person that you and I will be paying through our taxes, through the loss of productivity that person could otherwise have brought to the workplace, through loss of income that person could otherwise have earned thus allowing him or her to contribute to the costs of a civil society.

Here’s something even more frightening.  When the issue of FASD is brought up,

Can you hear them yet?  They’re coming whether you can or not. They are stealthily creeping into our unconscious, just enough to start a minor annoyance that almost, but not quite, rises to a conscious level.  Come next year this time, though, they will be assaulting us on a daily basis in our newspapers, on our TVs, from our radios.

They are the candidates and their campaigns.

I don’t know when running for office became a full time occupation or when the next campaign started three days after an election. But that seems to be the point we have reached.

I had just finished reading the book “Under The Banner of Heaven” by Jon Krakauer when the article about George and Lisa Micheaux appeared on the front page of the Anchorage Daily News.

Krakauer’s book is about two brothers who belong to one of the many fundamentalist Mormon groups in Utah, Mexico and Canada that still practice polygamy.  These two brothers killed their sister-in-law and her 18-month-old daughter because, they claimed, God had told the older brother to do it. There is more than a little evidence to suggest that God told him to do this soon after his sister-in-law

This is a story about service and why one business wins out over another when both are unknowns.  But let me start at the beginning.

Sometime earlier this winter, I became aware of a little critter that had started calling my house his home. At first he seemed quiet and polite enough.  I even named him Shadow.  Shadow went out early in the morning and came back late at night, so I really didn’t get too worked up over him.

Then Shadow rudely took advantage of my hospitality and invited some friends over. I found this out one night when

Last week was a bad week to be a kid in Alaska.  All the headlines made it clear that we, as a society, were failing our kids in just about every way possible.

Our schools seem to be failing them.  The state’s Children’s Services, supposedly a safety net for kids in dangerous homes, seems to have more holes than net.  And a kid in Kivalina, a town that has already had enough publicity about problems with violence at its school, has a drunk kid show up with a shot gun and point it at the principal.

Yep, all in all

It took me 31 years to convince my brother to come to Alaska. I finally did it by pointing out that he could not consider himself a real fisherman unless he fished in Alaska and he couldn’t call himself a golfer if he hadn’t golfed in Alaska. I think his pride finally forced him to rise to the challenge.

It rained the entire week he was here. It rained on him as he sat on his charter out of Homer; it rained on him as he golfed in Anchorage, it rained on him as we wandered the Saturday market; it

I recently heard a young woman, Alexandra Soprano, speak at the Alaska Press Women’s monthly luncheon.  She was part of the Rose Urban Rural Exchange Program of the Alaska Humanities Forum. Alexandra spent two weeks in a Bush village living with a local family and attending the local high school. The program works both ways with students from the Bush coming to live for two weeks in Anchorage homes.

The whole idea of the exchange is basically to broaden the perspective of everyone involved in it. It is based on the very true belief that there are two different worlds