This is a story about service and why one business wins out over another when both are unknowns. But let me start at the beginning.
Sometime earlier this winter, I became aware of a little critter that had started calling my house his home. At first he seemed quiet and polite enough. I even named him Shadow. Shadow went out early in the morning and came back late at night, so I really didn’t get too worked up over him.
Then Shadow rudely took advantage of my hospitality and invited some friends over. I found this out one night when