Why is anyone surprised

Why is anyone surprised about the incidents recently captured on video showing altercations between flight staff and passengers. The industry has made flying one of the worse experiences in life. Plane seats have shrunk to Lilliputian size while people have grown larger and larger. You have less leg room than you did in your mother’s womb. You are always on a full flight with no space to stretch or be comfortable. Restrooms are so small you can barely turn around in them. You are herded around like cattle. Everyone’s nerves are ready to snap by the time the plane takes off. So no, I’m not surprised things have turned violent. I’m just surprised they didn’t turn violent a lot sooner.