DON’T TRUST OR USE ROVER.COM. AND FOR THE LOVE OF YOUR PETS, STAY AWAY FROM A HOUSE SITTER NAMED BROOK WHO WORKS FOR THEM.
Just fair warning to anyone planning on ever using a service called rover.com for pet sitting while they are out of town… DON’T! Unless you luck out and get a good sitter, this service will not help you out at all. The sitter I got from them (named Brook here in Anchorage and you should avoid her like the plague if you love your animals) left my animals with no food or water or didn’t give my sick one his medicine on a regular basis. When I had her removed from my home and an emergency sitter sent over to complete my time away, she was paid full price for her days at my home despite her clear and (I believe) almost criminal neglect of my animals. I did everything rover.com asked of me in filing a complaint with their mediation group and their supposed help line. Brook never responded to any questions about the care she provided so they just closed the case, said that they couldn’t prove what did or didn’t happen and she would be paid full price for her time at my place.
So I guess the lesson here is that you can treat animals badly and still collect full pay from rover.com if you just avoid answering any problems or complaints that might have arisen during your stay.
DO NOT USE ROVER.COM. THEY WILL NOT HELP YOU AND THE HELP THEY SEND MAY HURT YOUR ANIMALS.