When I asked where the pen was, the lady on the phone sounded puzzled. She clearly had no idea what the pen was. Even worse, she couldn’t understand why I thought she should give it to me.
I had been on the phone with her for the better part of 30 minutes trying to understand exactly what it was that the company she represented was doing to me. I won’t name names but it’s a major bank representing a major credit card. I had just received notice that they would no longer be carrying my type of card and were