Went on the 26 Glacier Cruise out of Whittier. It was a disaster. Engine kicked out. Couldn’t do much of anything promised. Docked a distance from where the cars were parked. Missed the 6 PM tunnel opening and had to wait for the 7. Turned out to be a long, boring and frustrating day.
Called the company today to see what they were offering to compensate for all the problems. Without hesitation they offered a full refund… not a chit for a future trip, not a partial refund because we did see some glaciers and had lunch and saw otters… but a full refund. No hassles. No paperwork. No delays. Refund to the credit card to show up in 2 to 4 business days.
And that’s the way you do business if you want to stay in business and have a good reputation. I would not hesitate to go back out with them again after being treated so honestly, honorably and ethically.